Privacy Policy

At Inclusive Garments, we respect the privacy of our customers and understand the importance of protecting personal information. This Privacy Policy explains how information may be collected, used, stored, processed, and protected when customers browse our online store, create an account, place an order, interact with our website, or use related services. Our goal is to provide a transparent explanation of our privacy practices while helping customers understand their choices and rights.

Information We Collect

Depending on how customers interact with our website, we may collect information that is necessary to provide products and services. This may include information such as a customer’s name, account details, order information, billing information, delivery information, and other information voluntarily provided during the shopping process.

We may also collect information automatically when customers visit the website. This can include information about the device being used, browser type, operating system, approximate location, pages viewed, referring pages, interactions with website features, and technical information relating to website performance.

Customers may choose to provide additional information when participating in promotions, submitting reviews, contacting customer support, or using other features of the website.

How We Use Personal Information

Personal information may be used for several legitimate business and operational purposes. These purposes can include processing and managing orders, maintaining customer accounts, providing requested services, improving website functionality, responding to customer inquiries, preventing fraudulent activity, and maintaining the security of our systems.

Information may also be used to understand how customers interact with the website. This helps us identify areas for improvement and develop a more convenient and relevant shopping experience.

We may use information to communicate with customers regarding transactions, account activity, product-related matters, security notifications, policy updates, or other service-related information.

Order and Account Information

When customers create an account or place an order, certain information is required to complete the requested transaction. Order-related information may be retained so that customers can review their purchase history and so that we can maintain appropriate business records.

Customers should ensure that information submitted through an account or order is accurate and up to date. Account credentials should also be kept confidential to reduce the risk of unauthorized access.

Payment Information

Payment transactions may be processed through appropriate payment systems or service providers. Depending on the payment method, payment information may be handled directly by the relevant payment provider rather than being stored in full within our systems.

We take reasonable measures to protect transaction-related information and work with service providers that use appropriate security practices for payment processing.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential functionality, remember preferences, understand website usage, and improve the overall browsing experience.

Cookies may allow the website to recognize a customer’s browser or device and remember certain settings. Some technologies may also help us understand which pages are useful to visitors and how customers navigate through the website.

Customers may be able to manage cookie preferences through their browser settings. Disabling certain cookies may affect some website functions or reduce the availability of personalized features.

Analytics and Website Improvement

We may use analytical technologies to understand general patterns of website activity. This information can help us identify frequently visited pages, understand how customers navigate the website, detect technical problems, and improve website performance.

Analytical information may be collected in aggregated or otherwise appropriately managed forms. The purpose is to improve the functionality and usability of the website rather than unnecessarily identify individual customers.

Communications

If customers voluntarily subscribe to marketing communications, they may receive information about new products, collections, promotions, or other relevant updates. Customers may have the option to unsubscribe from promotional communications through the mechanisms provided in those messages.

Transactional and service-related communications may still be sent when necessary to manage an account, order, security matter, or other requested service.

Sharing Personal Information

We do not treat customer personal information as something to be freely sold or distributed. Information may be shared with trusted service providers when necessary to operate the website and provide requested services.

Such providers may support functions such as payment processing, website hosting, analytics, fraud prevention, order management, customer service, security, and other essential business operations. These providers should only receive information reasonably necessary for the services they perform.

Information may also be disclosed when required by applicable law, regulation, legal process, or legitimate governmental request, or when disclosure is reasonably necessary to protect rights, safety, property, or the security of our services.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

Security measures may include access controls, system monitoring, secure technologies, authentication procedures, and other safeguards appropriate to the nature of the information being handled.

However, no online system or method of electronic transmission can be guaranteed to be completely secure. Customers should understand that providing information online always involves some degree of risk.

Data Retention

Personal information may be retained for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and transaction records, comply with applicable legal obligations, resolve disputes, prevent fraud, and enforce relevant agreements.

The length of time information is retained may vary depending on its nature and the reason it was collected.

Children’s Privacy

Our website is intended for general consumers and is not specifically directed toward children. We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If information relating to a child is identified as having been collected improperly, appropriate steps may be taken to address the situation in accordance with applicable legal requirements.

Third-Party Services

Certain website features may rely on third-party platforms, tools, or services. These providers may process information according to their own privacy practices and applicable policies.

Customers should understand that when interacting with a third-party service through our website, the third party may collect or process certain information according to its own terms.

Your Privacy Choices

Depending on applicable law, customers may have certain rights regarding their personal information. These rights may include requesting access to personal information, asking for inaccurate information to be corrected, requesting deletion where legally permitted, limiting certain forms of processing, or withdrawing consent where processing is based on consent.

The availability of these rights may vary depending on the customer’s location and applicable regulations.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable legal requirements. When changes are made, the updated policy will replace the previous version.

Customers are encouraged to review this page periodically to remain informed about how personal information is handled.

Our Commitment to Privacy

Privacy is an important part of creating a trustworthy online shopping experience. Inclusive Garments aims to handle customer information responsibly, use personal data only for appropriate purposes, maintain reasonable security measures, and provide customers with greater transparency regarding data practices.

By using our website, customers acknowledge that they have had an opportunity to review this Privacy Policy and understand the general ways in which information may be collected and used. We remain committed to improving our privacy practices as technology, customer expectations, and applicable requirements continue to evolve.